If your idea of a successful shopping trip includes scouring thrift store racks in search of the best, most unique hidden gems, Paloma Exchange has got you covered. Basically, it’s a paradise for bargain shoppers and lovers of all things secondhand- whether you’re new to the thrift game or have been thrifting since before Macklemore said it was cool.
Paloma Exchange offers some seriously cool stuff at super affordable prices. Customers can expect to find one-of-a-kind pieces for both men and women inside the adorable shop, with an ever-changing inventory that’s always ready to be explored. Plus, in exchange for the stuff you don’t want taking up space in your closet anymore, the team at Paloma Exchange can also provide store credit or cash on the spot. Out with the old, in with the new (to you).
The store is run by Buffalo native Marissa Bona, who originally began selling her newly-thrifted finds on Instagram as a side hustle. Fashionable designer finds, throwback apparel from Buffalo sports teams, functional-yet-cute accessories, and more filled her grid, while followers could easily claim anything they wanted to purchase via DM.
If you were lucky enough to know about Paloma Exchange during their pre-storefront days, you’re probably well aware of the amount of genuine care Bona puts into each purchase. From personalized, hand-written notes on the packaging to hand-delivering each item to homes all over Western New York (and sometimes even working into the late hours of the night to get it all done), the amount of thoughtfulness and customer service that accompanied each transaction made every customer feel special.
Of course, the business model is looking a bit different these days- but Bona continues to foster a friendly atmosphere and all the good vibes in her brick and mortar location. “Customer service means a lot to us,” she says. “We strive to make every single person who walks through the door feel like an old friend.”
The racks at Paloma Exchange are straight up overflowing- in a good way and there is constant turn over in their offerings which means the unique finds are endless!
Here’s What You Need to Know About Paloma Exchange: