If your idea of a successful shopping trip includes scouring thrift store racks in search of the best, most unique hidden gems, allow us to introduce you to Paloma Exchange: Buffalo’s latest addition to Grant Street. Basically, it’s a paradise for bargain shoppers and lovers of all things secondhand- whether you’re new to the thrift game or have been thrifting since before Macklemore said it was cool.
Paloma Exchange officially opened its doors for business on November 1st, ready to buy and sell some seriously cool stuff at super affordable prices. Customers can expect to find one-of-a-kind pieces for both men and women inside the adorable new shop, with an ever-changing inventory that’s always ready to be explored. Plus, in exchange for the stuff you don’t want taking up space in your closet anymore, the team at Paloma Exchange can also provide store credit or cash on the spot. Out with the old, in with the new (to you).
The store is run by Buffalo native Marissa Bona, who originally began selling her newly-thrifted finds on Instagram as a side hustle earlier this year. Fashionable designer finds, throwback apparel from Buffalo sports teams, functional-yet-cute accessories, and more filled her grid, while followers could easily claim anything they wanted to purchase via DM.
If you were lucky enough to know about Paloma Exchange during their pre-storefront days, you’re probably already well aware of the amount of genuine care Bona puts into each purchase. From personalized, hand-written notes on the packaging to hand-delivering each item to homes all over Western New York (and sometimes even working into the late hours of the night to get it all done), the amount of thoughtfulness and customer service that accompanied each transaction made every customer feel special.
Of course, the business model is looking a bit different these days- but Bona continues to foster a friendly atmosphere and all the good vibes in her beautiful new brick and mortar location. “Customer service means a lot to us,” she writes on the Paloma Exchange website. “We strive to make every single person who walks through the door feel like an old friend.”
Inevitably, Paloma Exchange’s customer base and social media following grew exponentially throughout the year- but the perfect opportunity to take things to the next level couldn’t have presented itself at a better time. Thanks to Bona’s friends over at Black Dots recently moving into their new location right across the street, a new retail space opened up, solidifying everything. “It didn’t take much convincing for me,” she laughs.
After just a few short weeks in (official) business, the racks at Paloma Exchange are still straight up overflowing- in a good way. According to Bona, they’ve already seen a ton of success, and a bunch of people have been stopping in to sell.
“We’re so excited to be here sellin’ and buyin’ goodies with all of you,” Bona gushes in her Instagram caption on opening day. “It’s a privilege we don’t take lightly.”
Here’s What You Need to Know About Paloma Exchange:
- The shop is open from 11am-8pm Monday through Saturday and 12pm-6pm on Sundays.
- Paloma Exchange is always looking for new treasures! Bring in items to sell any day of the week, up until one hour before close.
- See something you like on Instagram? Easily purchase anything over the phone, and the Paloma Exchange team will hold your item for you until you’re able to come in. But no worries if you change your mind- they’ll be able to issue you a full refund.
363 Grant Street | (716) 436 7002