This Beloved WNY Store is Among the Best of Its Kind in Customer Satisfaction

Feel Good News, Shopping


Written by Step Out Staff

Published on May 4, 2022
Photo courtesy of Wegmans

There’s nothing worse than going to a store with high expectations and then leaving with a dissatisfied experience. Luckily for WNYers, we have one of the best stores in the country when it comes to customer satisfaction.

Every year the American Customer Satisfaction Index conducts studies on the top retailers, drug stores, supermarkets, etc., on the basis of multiple different metrics.

The study states, “The ACSI Retail and Consumer Shipping Study 2021-2022 is based on interviews with 36,517 customers, chosen at random and contacted via email between January 11, 2021, and December 20, 2021. Customers are asked to evaluate their recent experiences with the largest companies in terms of market share, plus an aggregate category consisting of “all other”—and thus smaller—companies in each industry.”

In regards to supermarkets, the study used metrics such as quality of mobile app, convenience of store hours, courtesy and helpfulness of staff, quality and freshness of meat and produce, and so on.


Photo courtesy of Wegmans

Making the top 100 grocery stores in 2022 in customer satisfaction is WNY’s favorite, Wegmans!

Out of a range from 0-100% satisfaction, first place went to Trader Joe’s at 85%, second went to H-E-B at 82%, with Wegmans in a three way tie for third with Aldi and Costco at 81%.

Now we’re guessing you probably already love Wegmans but next time you visit you can shop knowing you’re in one of the best stores in the country and will likely leave with a pleasant experience.

See the full study here!

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Written by <a href="" target="_self">Step Out Staff</a>

Written by Step Out Staff

A group of Step Out Buffalo team members worked together to create this post from research and writing to editing and imagery. Thanks for reading!
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